Refund Policy

Refund Policy

Digital Products

All digital product sales are final and non-refundable because digital items are delivered immediately. We do not offer refunds, exchanges, or cancellations for completed digital purchases.

Physical Products

Refunds are available for physical items that arrive damaged, defective, or incorrect. Please contact us within 3 business days of delivery and include your order number, a description of the issue, and photos when applicable.

Approved cases may qualify for a replacement, store credit, or refund.

Non-Refundable Situations

We do not offer refunds for change of mind, buyer error, carrier delays, used or opened products, custom or personalized items, or sale and discounted items unless required by applicable law.

Order Cancellations

Digital orders cannot be canceled. Physical orders may only be canceled within 12 hours of purchase if processing has not started.

For help, contact thelotuslairco@gmail.com.

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